Proactive security patching & vulnerability monitoring

Security is not optional.

Cyber threats targeting small and mid-market businesses are increasing in both volume and sophistication. Automated bots scan for known vulnerabilities around the clock, and an unpatched plugin or misconfigured server can be exploited within hours of a vulnerability being disclosed.

The consequences go beyond technical inconvenience. Data breaches trigger regulatory obligations under UK GDPR, reputational damage can take years to repair, and the direct costs of incident response and recovery are substantial — particularly for businesses without a dedicated IT security function.

How we protect your platform

Our security service operates on three layers:

1. Patching. We monitor vulnerability databases and vendor advisories relevant to your technology stack, ensuring patches are applied promptly when issues are disclosed.
2. Scanning. We run periodic automated scans to detect misconfigurations, exposed credentials, and common attack patterns.
3. Hardening. We maintain hardened configurations for your CMS, hosting environment, and any connected services.

All security updates follow the same staged deployment process as our general CMS maintenance: assessed, tested, and deployed with minimal disruption. Critical patches — those addressing actively exploited vulnerabilities — are fast-tracked outside the normal update cycle.

Incident response

If a security incident does occur, our retainer clients receive priority response. We isolate the issue, assess the scope, remediate the vulnerability, and provide a clear incident report. Our SLA guarantees define response times for different severity levels, so you know exactly what to expect.