Terms of Service

Who we are

Nine Stones is a trading style of Copy House Consulting Limited, a company registered in England and Wales with company number 14533313, whose registered office is at Smartbase, Aviation Business Park, Target Road, Christchurch, Dorset, England, BH23 6NW. In these terms we are "we", "us" and "our", and the business we provide services to is "you" and "your".

How these terms work

These terms set out how we provide marketing services. They are published on our website and apply to every engagement.

They work alongside your Plan Summary, a separate document we maintain and share with you. It records the plan you have chosen, the fee, the hours behind it, your start date, your contacts and anything else specific to your engagement. Schedule 1 lists what it must record.

Together, these terms and your Plan Summary form the whole contract between us. Where anything in the Plan Summary conflicts with these terms, the Plan Summary applies, unless these terms say otherwise.

Clause 2 explains how you accept these terms, which version applies to you, and what happens when we change them.

We have written this in plain English on purpose. Nothing here is meant to trip you up. If a clause is unclear, ask us before you commit.

The words we use

1. 1.1

   These words have the following meanings in this agreement.

   • Planthe package of services you have chosen, as recorded in the Plan Summary.
   • Plan Summarythe separate document we maintain and share with you, recording your Plan, the Fee, the Included Hours, your start date, your contacts, the version of these terms that applies, and anything else specific to your engagement. You have access to it at all times.
   • Feethe fixed monthly amount payable for your Plan, as set out in the Plan Summary.
   • Included Hoursthe indicative number of blended hours a month that sit behind the Fee, as set out in the Plan Summary.
   • Flex-bankthe monthly allowance of unused hours that rolls forward, up to the cap set out in the Plan Summary.
   • Bolt-on Hoursadditional hours agreed in writing and charged at the hourly rate in the Plan Summary.
   • Servicesthe marketing services we provide under your Plan, which may include strategy, planning, SEO, content and copywriting, email, paid search and paid social, conversion work, brand and creative, website maintenance and support, reporting and the management of specialists we bring in.
   • Deliverablesthe work we produce for you and hand over under this agreement, including plans, copy, designs, artwork, pages, campaigns and reports.
   • Your Materialsanything you give us or give us access to for the purposes of the Services, including copy, logos, images, video, data, brand assets, trade marks and accounts.
   • Our Materialsanything we bring to the work that existed before it or that we develop for general use, including our templates, frameworks, methods, checklists, tools, code libraries, prompts and know-how.
   • Projecta separately scoped and separately priced piece of work that sits outside your Plan, such as a website rebuild, hosting or a standalone campaign.
   • Third Party Productssoftware, platforms, subscriptions, licences, fonts, stock images, themes and plug-ins supplied by someone other than us.
   • Business Dayany day other than a Saturday, Sunday or public holiday in England.
   • Business Hours9.00 am to 5.30 pm on a Business Day.
2. 1.2

   Where we say "in writing", email counts. Where we give an example using "including" or "such as", the example does not limit the words around it.

Accepting these terms, and which version applies

1. 2.1

   You accept these terms when you set up your payment method with Stripe and confirm your acceptance at the checkout. If we start work with your agreement before that happens, these terms apply from the date the work starts.

2. 2.2

   We keep a record of the date you accepted these terms. Your Plan Summary records the version that was in force on that date.

3. 2.3

   That version governs your engagement. We keep every earlier version published alongside the current one at ninestones.co.uk/terms-of-business, so the terms that applied to any past or current engagement stay available to you.

4. 2.4

   If we change these terms, we will tell you in writing at least 30 days before the change takes effect. If you do not want to accept it, you may end this agreement under clause 19.1, and the change will not apply during your notice period.

5. 2.5

   This agreement continues month to month until either of us ends it under clause 19.

6. 2.6

   There is no minimum term and no long lock-in. Either of us may end it on 30 days' written notice.

Your plan and how work gets agreed

1. 3.1

   Your Plan Summary records what your Plan includes. Within that, we agree what to work on with you as we go, at the strategy meetings and against a shared backlog of work.

2. 3.2

   We keep a written record of the plan and the backlog, and we report on what we did, what it earned and what is next at the frequency set out in your Plan.

3. 3.3

   If you ask us for something verbally, we will confirm it in writing. Our confirmation is taken as agreed unless you tell us otherwise within two Business Days.

4. 3.4

   Anything that sits outside your Plan, including Projects, is quoted separately in writing and only starts once you have accepted the quote.

How the hours work

1. 4.1

   The Included Hours are an honest indication of the effort that sits behind the Fee. They are not a timesheet you are buying, and the Fee is not calculated by multiplying hours by a rate.

2. 4.2

   Hours are blended across disciplines. Time moves between strategy, web, SEO, paid media and content as the month demands, so the work goes where it earns the most.

3. 4.3

   We track time and show you how it was spent in your regular report.

4. 4.4

   Unused hours do not roll forward, except through the Flex-bank. Flex-bank hours accrue at the monthly rate in your Plan Summary and roll forward until they reach the cap. Anything above the cap is lost. Flex-bank hours have no cash value and are not refundable.

5. 4.5

   If something urgent needs fixing and it takes us past your allowance, we will not leave it broken. We may draw against the following month's hours, and we will tell you when we do.

6. 4.6

   If the work you want consistently needs more hours than your Plan carries, we will say so and offer you two options: move up a Plan, or agree Bolt-on Hours.

7. 4.7

   Bolt-on Hours are agreed in writing before they are worked, charged at the rate in your Plan Summary, and billed in arrears under clause 8.5.

What we will do

1. 5.1

   We will provide the Services with reasonable skill and care, using people with the right experience for the work.

2. 5.2

   You will have a named senior client partner who owns your account, writes the plan, sits on the calls and makes sure the work happens.

3. 5.3

   We may use subcontractors, specialists and other companies in the Cohaesus Group to deliver parts of the Services. We remain responsible to you for the work they do, and you continue to deal only with us.

4. 5.4

   We will use reasonable efforts to meet the dates we agree with you. Unless we have expressly agreed otherwise in writing, dates are estimates and time is not of the essence.

5. 5.5

   We will keep you informed, in plain English, about what we are doing and what it is achieving.

What you will do

1. 6.1

   You will give us a single main point of contact who is able to make decisions, or tell us who does.

2. 6.2

   You will give us, promptly and free of charge, the information, materials, approvals, access and accounts we reasonably need to do the work.

3. 6.3

   You will make sure the information and materials you give us are accurate and complete, and that you own them or have permission to use them.

4. 6.4

   You will give feedback in one consolidated set, gathered from everyone on your side who needs to see it. Where feedback arrives in pieces or from several people at different times, later changes may count as an additional round of amendments.

5. 6.5

   Where we set up or manage advertising accounts, analytics, domains, hosting or similar on your behalf, they will be held in your name wherever the platform allows it, so they remain yours.

6. 6.6

   You will comply with the law that applies to your marketing, including advertising codes, consumer law, the UK GDPR and the rules on electronic marketing. We will advise where we reasonably can, but the decision to publish or send is yours.

7. 6.7

   You will keep a valid payment method in place with Stripe, as set out in clause 8.

8. 6.8

   If we are held up because we are waiting on you, our timescales move by the length of the delay, and we may still charge the Fee for that month.

Approvals and revisions

1. 7.1

   Unless your Plan Summary says otherwise, each creative or content Deliverable includes two rounds of consolidated amendments. Further rounds come out of your Included Hours or, if there are none left, are charged as Bolt-on Hours.

2. 7.2

   Rounds of amendments apply to matters of craft and presentation, such as copy, design, artwork, layout and campaign materials. They do not apply to software, website or configuration work. For that work, we agree the functionality in writing before we build it, changes to agreed functionality are new work under clause 3.4, and faults are dealt with under clause 7.7.

3. 7.3

   Your written approval, including by email from someone we reasonably believe is authorised, is our authority to publish, release or spend against the approved material.

4. 7.4

   Please check what we send you carefully. Once you have approved something, we are not liable for errors, omissions or targeting choices within it.

5. 7.5

   If you do not come back to us within 10 Business Days of us asking for approval, we may treat the material as approved for scheduling purposes and move on. We will chase you at least once before we do.

6. 7.6

   Creative work is a matter of judgement as well as craft. Reasonable amendments are included as set out above, but you may not reject a Deliverable, end an engagement or withhold payment purely on grounds of style or taste. If you decide not to proceed after work has been produced, you remain liable for the Fee and any costs incurred up to that point.

7. 7.7

   If something we have built does not work as agreed, and the cause is wholly within our control, tell us within 30 days of it going live and we will put it right at no charge. After that, fixes come out of your Included Hours or are charged as Bolt-on Hours.

8. 7.8

   A cause is wholly within our control where it results from our own work. It is not, and any fix is chargeable, where the cause is:

   • a change made by a third party to a platform, service, API, plug-in, theme, library or other dependency the work relies on, whether before or after it went live;
   • a third-party system failing, being withdrawn, being priced differently, or behaving differently from its own documentation;
   • a change made by you or by anyone acting for you;
   • Your Materials, or a requirement that was not specified at the time we built the work; or
   • our reasonable interpretation of a requirement where the documentation was silent.
9. 7.9

   Where something stops working for a reason outside our control, we will tell you what has happened and what it would take to put right, and we will not start chargeable work on it until you have agreed.

Fees and payment

1. 8.1

   The Fee is fixed and payable monthly in advance.

2. 8.2

   We take all payments through Stripe. Before work starts, you set up a payment method with Stripe using the link we send you, and you keep a valid payment method in place for as long as this agreement lasts.

3. 8.3

   We charge the first Fee when the Services start, and each later Fee on the same date each month, in advance. That date is your billing date, and each period from one billing date to the next is a billing month.

4. 8.4

   Stripe issues the VAT invoice for each payment and sends it to the email address in the Plan Summary.

5. 8.5

   Bolt-on Hours and any costs we have agreed under clause 9 are charged to the same payment method in arrears, on the next billing date after the work is done or the cost is incurred.

6. 8.6

   All amounts are exclusive of VAT, which we add at the applicable rate.

7. 8.7

   You pay in full, without set-off, counterclaim or deduction, other than any deduction required by law.

8. 8.8

   On each anniversary of your start date we may increase the Fee in line with the increase in the Services Producer Price Index published by the Office for National Statistics, using the series covering advertising and market research, measured over the four most recently published quarters. We will tell you in writing at least 30 days before it takes effect, and show you the figure we have used. No other notice or agreement is needed. If that index stops being published, we will use the nearest equivalent official index, or the Consumer Prices Index if there is none.

9. 8.9

   Any increase above the figure in clause 8.8 needs 30 days' written notice. If you do not want to accept it, you may end this agreement under clause 19.1, and the increase will not apply during your notice period.

10. 8.10

    If a payment fails, we will tell you and try again. If it has not cleared within seven days, we may pause the Services after giving you written warning, and we may charge interest on the outstanding amount at 4% a year above the Bank of England base rate, or claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

11. 8.11

    Pausing the Services does not reduce the Fee for the period of the pause and does not affect anything else we are entitled to.

Costs outside the Fee

1. 9.1

   The Fee covers our team and our time. It does not cover media spend, hosting, domain fees, software subscriptions, licences, stock images, print, trade memberships, event costs or travel outside the usual course of the engagement.

2. 9.2

   We do not take a percentage of media spend and we do not mark up third-party costs. Everything in clause 9.1 is passed to you at cost.

3. 9.3

   Wherever possible, third-party costs run through your own accounts and are billed to you directly. Where we pay on your behalf, we invoice you at cost and may ask for the money in advance.

4. 9.4

   We will tell you what a cost is before you commit to it. We will not incur a chargeable cost above £250 without your written agreement.

5. 9.5

   Third Party Products are supplied on the relevant supplier's own terms. You are responsible for complying with those terms. We give no warranty about Third Party Products, including their fitness for purpose, availability or compatibility with our work.

Changing your plan

1. 10.1

   You may move up or down a Plan on 30 days' written notice. The change takes effect from the first billing date after the notice period ends.

2. 10.2

   We will confirm any change by email and update the Plan Summary to match. The email is the record of what has been agreed. Nothing else in this agreement changes.

3. 10.3

   Moving down a Plan usually means pausing or reducing some of the work. We will tell you honestly what will stop before you decide.

Who owns what

1. 11.1

   You own Your Materials. You give us a licence to copy, modify and use them for as long as this agreement lasts, so that we can provide the Services, and to show our work under clause 13.

2. 11.2

   Once you have paid in full for the month or the Project in which a Deliverable was produced, we transfer to you all intellectual property rights in the final, approved Deliverables that we created specifically for you.

3. 11.3

   We keep ownership of Our Materials. Where a Deliverable contains Our Materials, we give you a perpetual, worldwide, non-exclusive, royalty-free licence to use them as part of that Deliverable. You may not extract them and use them separately, license them on, or sell them.

4. 11.4

   Rights in Third Party Products are licensed to you on the third party's terms, not ours.

5. 11.5

   Until you have paid in full, you have no licence to use the unpaid Deliverables. If we have to rely on this clause we will tell you in writing first.

6. 11.6

   We confirm that, so far as we are aware, the Deliverables we create for you will not infringe anyone else's rights. This does not apply to anything caused by Your Materials, by your instructions, or by changes made by anyone other than us.

7. 11.7

   You confirm that Your Materials do not infringe anyone else's rights, and you will cover our reasonable losses and costs if a third party claims they do.

Our use of AI

1. 12.1

   We use generative AI tools as part of how we work, for example in research, drafting, analysis and production. A person reviews and is accountable for everything we hand over.

2. 12.2

   We will not put your confidential information or personal data into a public or consumer AI tool without your written agreement.

3. 12.3

   Our use of AI does not reduce our obligations to you. We remain responsible for the accuracy and quality of what we deliver, and the ownership terms in clause 11 apply to AI-assisted work in the same way as to anything else.

Showing our work

1. 13.1

   We will name you as a client. We may use your name and logo, describe and link to the work, and write case studies about it, on our website, in proposals and pitches, in social posts and in the press. This is a term of working with us. It applies while this agreement is in force and continues afterwards, and it applies despite clause 14.

2. 13.2

   Before we publish anything that includes your confidential information or performance figures you have not already made public, we will get your approval. You will not withhold that approval unreasonably.

Confidential information

1. 14.1

   Each of us will keep the other's confidential information confidential, and will not use it for anything other than performing this agreement.

2. 14.2

   Either of us may share it with employees, subcontractors and advisers who need it for this agreement, provided they are held to the same standard, or where the law or a regulator requires disclosure.

3. 14.3

   This does not apply to information that is already public, that either of us already had lawfully, or that either of us develops independently.

4. 14.4

   This clause continues for three years after this agreement ends.

Personal data

1. 15.1

   Both of us will comply with data protection law.

2. 15.2

   Where we process personal data on your behalf, you are the controller and we are the processor, and the terms at Schedule 2 apply.

3. 15.3

   Where we send marketing on your behalf, you are responsible for making sure you have a lawful basis for contacting the people on your lists and, where required, their consent.

Each other's people

1. 16.1

   While this agreement is in force, and for 12 months afterwards, you will not employ or engage anyone who works for us on your account, or try to, without our written consent. This covers employees, directors, consultants and subcontractors.

2. 16.2

   This does not stop you responding to someone who applies to a role you have advertised publicly and which was not targeted at our people.

3. 16.3

   If you do employ or engage one of our people in breach of clause 16.1, you will pay us 30% of their gross annual remuneration in their first year with you, or 30% of their annual remuneration with us if that is higher. We have set this figure as a fair estimate of what an unplanned exit costs us to replace.

What we do not promise

1. 17.1

   Marketing is not a guaranteed return. We do not promise any particular ranking, level of traffic, number of enquiries, volume of sales, or return on investment. Any figures or targets we give you are estimates, made in good faith, based on what we know at the time.

2. 17.2

   We do not control search engines, advertising platforms or social networks. Their algorithms, policies and prices change, sometimes without warning, and sometimes to your disadvantage.

3. 17.3

   We will use reasonable skill and care, but we do not warrant that the Deliverables will comply with accessibility, e-commerce, data protection or other legislation, codes or standards that apply to your business. Where compliance matters, tell us and we will build it into the work.

4. 17.4

   We do not warrant that any website or system will be uninterrupted, error-free or free from security vulnerabilities.

Limits on liability

1. 18.1

   Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Nothing in this clause limits your obligation to pay us.

2. 18.2

   Neither of us is liable to the other for loss of profit, loss of sales or business, loss of contracts, loss of anticipated savings, loss of or damage to goodwill or reputation, loss or corruption of data, or any indirect or consequential loss.

3. 18.3

   Subject to clauses 18.1 and 18.2, our total liability to you for everything arising under or in connection with this agreement is capped at the lower of £100,000 and the total Fees you paid us in the 12 months before the claim arose.

4. 18.4

   We are not liable for anything caused by Your Materials, by your instructions, by material you have approved, by your failure to give us what we need, or by a third party platform or supplier.

5. 18.5

   You must bring any claim within 12 months of the date you became aware, or ought reasonably to have become aware, of the facts giving rise to it.

6. 18.6

   We maintain professional indemnity and public liability insurance appropriate to work of this kind, and will provide evidence of cover on request.

Ending this agreement

1. 19.1

   Either of us may end this agreement by giving the other 30 days' written notice. Notice runs from the date it is received and expires at the end of the billing month in which it ends.

2. 19.2

   Either of us may end this agreement immediately, in writing, if the other:

   • commits a serious breach of it and, where the breach could be put right, fails to do so within 14 days of being asked in writing;
   • becomes insolvent, is unable to pay its debts as they fall due, enters into any arrangement with its creditors, or has an administrator, receiver or liquidator appointed; or
   • stops, or threatens to stop, carrying on all or a substantial part of its business.
3. 19.3

   We may also end this agreement immediately if a payment fails and the amount is still outstanding 14 days after a written reminder.

4. 19.4

   When this agreement ends:

   • you pay any amount outstanding, together with the Fee for the notice period and for any work done but not yet invoiced;
   • we hand over the files, assets, accounts and access relating to Deliverables you have paid for, in the formats we normally work in;
   • we will spend up to two hours on handover at no charge; anything beyond that is charged at your Bolt-on rate;
   • we return or delete your personal data in line with Schedule 2; and
   • any unused Flex-bank hours lapse, without payment or credit.
5. 19.5

   Ending this agreement does not affect any right, obligation or liability that has already accrued. Clauses that are intended to continue after it ends, including clauses 11, 13, 14, 15, 16, 18 and 22, continue to apply.

Things outside our control

1. 20.1

   Neither of us is in breach of this agreement, or liable for any delay, where the cause is outside our reasonable control. The affected party gets a reasonable extension of time.

2. 20.2

   If the situation continues for more than four weeks, the other party may end this agreement on 14 days' written notice.

Other terms

1. 21.1

   Whole agreement. The Plan Summary and these terms are the whole agreement between us and replace anything said or written beforehand about the same subject. Neither of us relies on any statement that is not set out in them. This does not limit liability for fraud.

2. 21.2

   Changes. This agreement is not signed. You accept it as set out in clause 2.1. We may change these terms under clause 2.4, by telling you in writing at least 30 days before the change takes effect. Changes to your Plan are dealt with under clause 10. Any other change to this agreement must be agreed in writing by both of us.

3. 21.3

   Waiver. If either of us does not enforce a right, or delays doing so, that does not mean the right is given up.

4. 21.4

   Severance. If any part of this agreement turns out to be unenforceable, it is treated as removed and the rest continues to apply.

5. 21.5

   No partnership. Nothing here creates a partnership or joint venture between us, or makes either of us the agent of the other.

6. 21.6

   Transferring this agreement. You may not transfer or subcontract your rights or obligations without our written consent. We may transfer ours to another company in the Cohaesus Group, on written notice to you.

7. 21.7

   Other people's rights. Nobody other than you and us may enforce this agreement, except that any company in the Cohaesus Group which provides part of the Services may rely on the clauses that limit our liability.

8. 21.8

   Notices. Formal notices under this agreement must be in writing and sent by email and post to the addresses in the Plan Summary. Ours go to hello@ninestones.co.uk and to our registered office. An emailed notice is treated as received when sent, or at the start of the next Business Day if sent outside Business Hours.

Law and courts

1. 22.1

   This agreement, and any dispute arising out of it, whether contractual or not, is governed by the law of England and Wales.

2. 22.2

   The courts of England and Wales have exclusive jurisdiction over any such dispute.

3. 22.3

   Before either of us starts court proceedings, we will each make a genuine attempt to resolve the matter by discussion between senior people on both sides. This does not stop either of us seeking urgent relief from the court.

Schedule 1 — What the Plan Summary records

Your Plan Summary is a separate document that we maintain and share with you. It is the single record of what we are doing for you and what you are paying, and it is available to you at all times.

We hold the editing rights so that there is one authoritative version, and every change is tracked. Any change to your Plan is agreed by email first, under clause 10, and then reflected in the Plan Summary.

Every Plan Summary records the following.

• ClientYour legal name and company number
• Client addressYour registered office
• Main contactName, role, email and phone of the person who makes decisions on your side
• Notice addressThe email and postal address for formal notices under clause 21.8
• Billing emailWhere Stripe sends your VAT invoices
• Senior client partnerThe person at Nine Stones who owns your account
• PlanBedrock, Fieldstone, Cornerstone, Keystone or bespoke
• Start dateThe date the Services start, which is also your billing date
• Terms versionThe version of these terms in force on your start date, and the date you accepted them
• Monthly FeeThe fixed monthly amount, exclusive of VAT
• Included HoursThe indicative blended hours a month behind the Fee
• Flex-bankThe monthly flex allowance and the cap it rolls forward to
• Bolt-on rateYour hourly rate for additional hours, exclusive of VAT
• Rounds of amendmentsTwo consolidated rounds per creative or content Deliverable, unless stated otherwise
• Reporting frequencyMonthly, fortnightly or weekly
• Strategy meetingsMonthly, fortnightly or weekly
• BillingMonthly in advance, charged when the Services start and on the same date each month thereafter
• Payment methodStripe, set up before work starts. Stripe issues the VAT invoice
• Annual fee reviewONS Services Producer Price Index, advertising and market research series, on each anniversary of the start date
• Outside the FeeMedia spend, hosting, domains, licences, subscriptions, stock imagery and print, passed through at cost
• Projects agreedAny separately scoped and priced work, with its price
• Anything else agreedAny term specific to your engagement that varies these terms
• Change historyWhat changed, when, and the date of the email agreeing it

Schedule 2 — Data protection terms

These terms apply whenever we process personal data on your behalf. They are the terms required by Article 28 of the UK GDPR, written plainly.

1. Roles

1. 1.1

   You are the controller and we are the processor for any personal data we process on your behalf under this agreement.

2. 1.2

   You are responsible for having a lawful basis for the processing, for the privacy information you give people, and for the accuracy of the data you send us.

2. What we process

• Subject matterThe provision of the Services under this agreement
• DurationFor as long as this agreement is in force, plus any agreed retention period
• Nature and purposeCollecting, storing, organising, analysing, using and deleting personal data so that we can deliver marketing services, including email marketing, CRM work, analytics, advertising audiences, website work and reporting
• Types of personal dataTypically names, job titles, business contact details, marketing preferences, engagement and website behaviour data, and any other data you give us access to
• Categories of peopleYour customers, prospects, subscribers, website visitors, employees and suppliers
• Special category dataNone, unless we agree otherwise in writing

3. Our obligations

1. 3.1

   We will process personal data only on your documented instructions, unless the law requires otherwise, in which case we will tell you first if we are allowed to.

2. 3.2

   We will make sure everyone who processes the data is under a duty of confidentiality.

3. 3.3

   We will put appropriate technical and organisational measures in place to keep the data secure, taking account of the risk. These include access controls, encryption in transit and at rest where practical, restricted admin rights, backups and staff training.

4. 3.4

   We may use sub-processors, including hosting, email, analytics and advertising platforms, and other companies in the Cohaesus Group. We will keep a list and give you at least 14 days' written notice before adding or changing one, so that you may object on reasonable grounds. We remain responsible for what they do.

5. 3.5

   We will not transfer personal data outside the UK unless appropriate safeguards are in place.

6. 3.6

   We will help you, at your cost where the work is more than incidental, to respond to requests from individuals and to meet your obligations on security, breach notification, impact assessments and consultation with the regulator.

7. 3.7

   We will tell you without undue delay, and in any event within 48 hours, if we become aware of a personal data breach affecting your data, and give you the information you need to meet your own reporting duties.

8. 3.8

   At the end of this agreement we will delete or return the personal data, as you choose, unless we are required to keep it by law. We will confirm deletion in writing on request.

9. 3.9

   We will give you the information you reasonably need to show compliance with this Schedule, and will allow an audit no more than once a year, on 30 days' written notice, at your cost, unless a breach or a regulator requires otherwise.

4. Your obligations

1. 4.1

   You will make sure your instructions to us are lawful, and that you have the consents and permissions needed for the marketing we carry out on your behalf, including under the Privacy and Electronic Communications Regulations.

2. 4.2

   You will not send us special category data or children's data without agreeing it with us in writing first.

How to contact us

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